F.A.Q.

How long am I enrolled?

Our perpetual weekly lessons enroll you in the same class, with the same teacher, until you want to take a break. When you’re ready to restart lessons we will pick up right where you left off. You are able to withdraw from lessons from your online account, over the phone, or in person.

Why don’t you have sessions?

We believe your child learns better when they’re growth is not restricted. Sessions slot your child into one spot until the end of the session. If your child does not meet all the skills then they often are forced to repeat the same session. Our year-round, perpetual lessons work on mastering each step of our curriculum and allow your child to move up to the next level the moment they’re ready. We’re able to make sure their progress is never interrupted by tracking what skills they have accomplished with our proprietary progress-monitoring software which also allows you to follow their progress from your phone, tablet, or computer.

How do I register for lessons?

You may sign up online for perpetual lessons HERE, or you may sign up for a free trial lesson HERE. You may also give us a call. You can find your locations number by clicking HERE.

How many swimmers are in each class?

All of our classes allow for tons of individual attention. Non-independent swimmers in our 3-5 age group will benefit from our industry-leading 3:1 swimmer to teacher ratio. More experienced swimmers swim in classes with 4:1 swimmer to teacher ratios. Our Junior Team 1 level is capped at 4 swimmers. Our Junior Team 2 level is capped at 6 swimmers. Our Junior Team 3 level is capped at 7 swimmers.

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May I request a specific teacher?

Of course! We can also assign your child to male or female only teachers. Let us know if you’re looking for a particular personality from your teacher, and we can help you with that too.

May I change my class time?

Absolutely! You’re welcome to change your class time which you can do from your online account or by giving us a call. If you’re just going to be missing one class then we recommend that you take advantage of our free make-up lessons.

What if we need to miss a class?

This is very common. If you’re going to miss a class then you don’t need to do anything. A make-up class voucher will be assigned to your account the moment you do not check in for your class. You can redeem that make-up voucher through your online account or by giving us call. The voucher is valid for 3 months. You may take advantage of one free make-up voucher per month for each of your swimmers. Make-up vouchers have no cash value and may not be redeem as credits on your tuition. Make-up vouchers must be redeemed while still actively enrolled in perpetual lessons. We are not able to guarantee a specific teacher for make-up lessons.

How do you bill for lessons?

Lessons are automatically debited on the first of each month for that month’s upcoming lessons.

Is your pool warm?

Yes, very! We keep our pools at a comfortable 91 degrees. No more chattery teeth!