Policies

Big Blue Swim School (“we”) reserves the right to change these general rules and policies from time to time by posting updated policies on our website, www.bigblueswimschool.com (the “Website”). You acknowledge and agree that it is your responsibility to review the Website and the policies periodically to learn of any modifications. Your continued enrollment in the program after the posting of any modifications shall constitute your agreement to be bound by such modified policies.

Attendance & Cancellation Policies:
• If your child becomes ill on the day of his/her lesson, we would appreciate notification via phone or email.
• We do not refund payments.
• If we must cancel your child’s lesson (due to teacher illness, facility repairs, etc.) we will notify you as soon as possible and add a lesson credit to your account. Alternatively, at our option, we may offer you the opportunity to make-up the cancelled lesson.
• Lessons will not be cancelled due to weather unless a weather emergency is declared by the city.
• Should your child’s class fall on a holiday, we will pro-rate tuition accordingly. Check the schedule for no-class days.
• If a teacher is ill/away, we reserve the right to use a substitute teacher for the lesson.
• There is a $35 registration fee and a 2-month minimum commitment for all first-time and returning families.
• Failure to provide a working credit card within 5 days after due date will result in a $10 service fee per swimmer.
• Failure to provide a working credit card within 10 days after due date will result in a suspended account and a $40 cancellation fee per swimmer.
• You are committed to lessons on a month-to-month basis. You will remain enrolled in the program until you print out and complete a withdrawal form and turn it in to Big Blue Swim School’s front desk.  No refunds will be issued for late cancellation requests. Withdrawal forms must be completed and submitted on or before the 10th of each month to withdraw for the next month. You may still withdraw after the 10th, however a $40 cancellation fee will be assessed per swimmer.

Make-up Policies:
• Make-up lessons must be scheduled via your family’s personal login page.
• Each swimmer is allowed a maximum of one make-up lesson each month.
• Make-up lesson requests will be accepted no earlier than three months prior to the missed class.
• Make-up lesson requests will be accepted no later than two weeks after the missed class.
• After a make-up lesson is scheduled you have until 24 hours prior to your make-up lesson time to reschedule or cancel the lesson.
• Make-up lessons are non-transferable.
• Make-up lessons cannot be scheduled after a family’s withdrawal from lessons.
• Private, semiprivate, Tadpole, Baby BlueSM, and camp lessons are not eligible for make-up lessons.
• Make-up lessons are granted based on our sole discretion. We are under no obligation to accept any make-up request.

Guidelines for Students & Parents:
• Please make sure your child is dressed and ready for lessons 10 minutes before class begins.
• A Parent or a caretaker must check in each child at the front desk and is responsible for the safety of each child unless that child is in the water with their designated instructor.
• Let students from previous classes get out of the pool before getting in the water. Your child should NEVER the pool until your teacher is in the water and ready for the next class.
• No running, no fighting, no shouting, and no horseplay while lessons are in progress.
• If you child has a fever or contagious disease, please be considerate of other children by keeping your child home from lessons.
• Please make sure your child uses the appropriate dressing rooms.
• Please make certain your child has removed all bandages prior to class. If your child has an open cut or other wound, he/she may not be admitted to class.
• While we welcome parental involvement, we’ve found that mid-lesson comments are usually counterproductive.
Please email/phone the office for an update on students’ progress.
• We reserve the right to expel any student/parent who doesn’t comply with these policies.
• We reserve the right to consolidate classes due to low class size.